Your dedicated L GEM
A state of the art experience, from your first reservation
From your first reservation, enter a world of uncompromising luxury. You will be assisted by your dedicated L GEM (the same and only contact you will have for all requests or questions you may have in the present or the future). Your L GEM will help you choose your hotel or the room category that is certain to meet your expectations whatever your destination.
Grand Luxury Hotels' Guest Experience Managers (L GEMs) will share their passion for and knowledge of the most outstanding luxury hotels with you and put all their energy into advising you and organising your stays. They will also assist you, in collaboration with our team of concierges, in preparing your stays thoroughly so as to make them unforgettable.