Smooth journey experience

Your dedicated L GEM

A state of the art experience, from your first reservation

From your first reservation, enter a world of uncompromising luxury. You will be assisted by your dedicated L GEM (the same and only contact you will have for all requests or questions you may have in the present or the future). Your L GEM will help you choose your hotel or the room category that is certain to meet your expectations whatever your destination.

Grand Luxury Hotels' Guest Experience Managers (L GEMs) will share their passion for and knowledge of the most outstanding luxury hotels with you and put all their energy into advising you and organising your stays. They will also assist you, in collaboration with our team of concierges, in preparing your stays thoroughly so as to make them unforgettable.


Our complimentary concierge service

No limit... but your imagination

Your time is precious, and there are so many things we can do for you. Without any charge, our concierge service is at your disposal to advise you, organise your stay and facilitate its preparation and smooth running. Our team of concierges books, among other things, restaurants, shows and exhibitions for you, attends to all your requests and is discreetly but efficiently present ... They will do everything they can to make things easier for you, working in close collaboration with your L GEM, who will remain your only contact at Grand Luxury Hotels. On some destinations, we also provide our concierge app, for an even exceptional, personalised service.


Upgrade Verified Service

A promise is valid only if it is fulfilled

In many hotels, Grand Luxury Hotels offers upgrades to members of the L Club. With our « Upgrade Verified » service, your stay will begin in the best possible way.

There are two possibilities:

  • Room upgrade, subject to availability at the time of check-in: if a room just above the booked category is available on your arrival, the hotel will allocate this room to you. We check with the hotel, on the day of your arrival, whether you have benefited from the upgrade (by checking the actual availability of the hotel) and we inform you immediately.

  • Guaranteed upgrade, subject to availability at the time of booking: Grand Luxury Hotels is committed to confirm the upgrade within 48 hours of booking.

See all hotels with Upgrade Verified Service

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L Club
Become an L Club member

& enjoy

  • Your own L GEM — A unique contact for all your requests

    A seat at the opera, transfers, or maybe just asking for the right room temperature upon arrival...

  • A welcome surprise in many hotels


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