About Grand Luxury Hotels

Company overview

A world of perfection

At the end of 2007, two brothers, Ivan and Rouslan, holding positions of responsibility in marketing and international finance, decided to create together Grand Luxury Hotels to satisfy their shared passion for exceptional luxury hotels. Building on their thorough knowledge of the best luxury hotels in the world, on a good understanding of the evolution of trends in the sector and a precise anticipation of upscale customers' needs and expectations, they had a clear perception of what their concept would be: a unique restricted collection of the world's most outstanding luxury hotels, a revisited paradigm of grand luxury subtly combining the highest service quality with the most advanced modern tools, an uncompromising commitment to offer their most loyal clients unparalleled service and benefits in terms of booking, concierge service and assistance.

After several years, the concept has proved pertinent. Grand Luxury Hotels has gained recognition from the largest luxury hotel groups in the world and become one of their privileged partners ; the clients' satisfaction rate is remarkable and the number of repeaters is constantly growing. Grand Luxury Hotels ranks already among the European leading agents of the upmarket hotel industry segment with an accelerating rate of growth and an innovation level uncommon in the sector.

A word from our founders

Providing ultimate satisfaction to the most demanding clients

We are delighted to welcome you to our Grand Luxury collection of exceptional hotels. Our purpose is to propose, to discerning hotel lovers, the most beautiful hotels in the world, all dedicated to providing ultimate satisfaction to the most demanding clients.

These prestigious properties of rare elegance, sophistication and luxury where comfort, decoration, service, attention to the minutest details reach new heights of excellence will guarantee you an unforgettable and unparalleled experience.

We believe that collections selected with such a high degree of care deserve an equally high quality of the reservation and concierge services to make our guest experience as perfect as it should be.

Rouslan Lartisien & Ivan Lartisien
Co-founders, Grand Luxury Hotels

Client reviews

  • 10.00 out of 10

    Excellent, it is usually faster to get things sorted through Grand Luxury Hotels than through the hotel itself, and the benefits are usually better.

    B.V. — Client from United Kingdom

  • 10.00 out of 10

    Great experience - i had stayed at Wellesley before so knew the hotel - the benefits you gave me were well worth booking through you and i’ll book again the future.

    W.G. — Client from Costa Rica

  • 10.00 out of 10

    I can’t stop talking about the outstanding service and the great benefit & offers i get from Grand Luxury Hotels. Thank you so much for this great service and again, thank you khushmanda for you excellent customer service. Now i only book through Grand Luxury from A to Z ,. It is a very comfortable feeling when you feel they are doing exactly what you want. Thank you so much

    K.A. — Client from Kuwait

  • 10.00 out of 10

    Great correspondence, good perks and thorough follow-through..

    R.Y. — Client from Hong Kong

  • 9.00 out of 10

    A very good and surprising experience, we had more benefits than when we book through other agencies or directly through the hotel. Also, a private L GEM/assistant is a new experience. I hope that Grand Luxury Hotels will further develop their expertise in order to assist GLH clients in the future.

    T.M.Q.N. — Client from Vietnam

  • 10.00 out of 10

    I have found the hotels offered to be exceptional. Also, the added benefits are what keep me returning to book through Grand Luxury Hotels (upgrades, credits, etc.). Thank you.

    J.P. — Client from United States

  • 9.75 out of 10

    Very good assistance, good hotels, and the benefits are the main reason I book through you.

    O.J. — Client from Israel

  • 9.38 out of 10

    As soon as we decide to choose a hotel from your collection, we go ahead and do it with our eyes closed. It's a delight having you as an intermediary.

    M.D.S. — Client from France

  • 8.71 out of 10

    We have been really impressed and will continue to use when and where appropriate.

    A.M. — Client from United Kingdom

  • 10.00 out of 10

    You delivered on what was promised. Perfect!

    J.A. — Client from France

  • 10.00 out of 10

    It was my 1st time at St.Regis Bangkok & my first experience with the Grand Luxury Hotels website's L GEM service ! Great service & efficiency of booking as well as follow up !

    M.Z. — Client from Singapore

  • 9.29 out of 10

    Excellent. Your benefits made our St. Regis stay outstanding. Though we had stayed there once before we could not have stayed this trip without your benefits. Thank you.

    &.M.A.K. — Client from United States

  • 10.00 out of 10

    Wonderful experience, I am glad that I signed up for L Gem & would recommend it to others.

    J.B. — Client from United States

  • 10.00 out of 10

    The service is very personalised and perfect in every way.

    D.B. — Client from Switzerland

  • 10.00 out of 10

    We loved and enjoyed every minute of it. You can count us as loyal customers from now on.

    M.T. — Client from Lebanon

  • 9.88 out of 10

    Thank you very step was perfect thanks Vanesha it was lovely to work with you.

    C.S. — Client from South Africa

  • 9.25 out of 10

    I dealt with a stand-in for Kelly called Katidha and she was really very helpful and professional.

    U.P. — Client from Sweden

  • 10.00 out of 10

    Excellent service. The upgrade we received was phenomenal. Something I don't think we could have achieved if we hadn't gone through Grand Luxury.

    J.K. — Client from Australia

  • 8.50 out of 10

    I was really impressed with the level of service I received and quite surprised, actually. I feel as though I received special treatment on my trip. It was so nice to have a concierge and I feel like I had more attention and help than if I was on a tour! Plus the free upgrade and daily breakfast was wonderful!

    A.T. — Client from United States

  • 8.71 out of 10

    I have used GLH a few times now and find the experience is very positive - good service and the hotels we have stayed at are of very good quality.

    P.I. — Client from United Arab Emirates

  • 10.00 out of 10

    I must say that after the two stays we booked through your site, we’re very enthusiastic to repeat the experience. We have absolutely no complaints. You deliver excellent service, in line with the establishments you’ve selected.

    A.A. — Client from France

  • 9.63 out of 10

    The advantages are always a plus - breakfast and guaranteed upgrades - and know that there is an assistant there to help you in case of a problem as well.

    M.D. — Client from France

  • 8.29 out of 10

    Having been a customer for several years, I've found GLH consistently provides a high level of personalised service, an unparalleled selection of the world's finest hotels, and great benefits at my favourite hotels.

    P.Z. — Client from Australia

  • 8.75 out of 10

    It has been my preferred hotel reservation website when I need to book a luxury hotel for my trips.

    M.T. — Client from Singapore

  • 8.88 out of 10

    It is a professionally we'll run hotel reservation website. Very personal and attentive to my requirements. Good follow-up and always reliable.

    M.T. — Client from Singapore

  • 9.50 out of 10

    Other than the fact that your service grants us incredible benefits, it’s quite reassuring to know that you have already tested the hotels, and we trust your opinions. So we’re not afraid of any bad surprises because we think the world of your service.

    B.V.D.W.A. — Client from France

  • 9.38 out of 10

    i am very satisfied with all my bookings through GLH and i will keep doing so.

    W.A. — Client from Kuwait

  • 8.00 out of 10

    I love it. I travel frequently and it's nice to have someone doing the organization and then I get rewarded for it!

    V.D.M. — Client from Switzerland

  • 10.00 out of 10

    EXCELLENT CUSTOMER SERVICE. Eliza was in close contact with the hotel and responded almost immediately to any requests, questions or concerns.

    M.S. — Client from United States

  • 10.00 out of 10

    I had a great experiences and will only book in the future with Grand Luxury Hotels. Exquisite collection of hotels with excellent service. I can highly recommend Grand Luxury Hotels. I always have friends traveling with me and they feel the same way about your excellent service.

    T.T.B. — Client from United States

  • 10.00 out of 10

    It’s my second reservation through Grand Luxury Hotels and I am very satisfied with the follow up done by your reservations team.

    D.B. — Client from Switzerland

  • 9.71 out of 10

    You made our travel planning much easier by proposing a great selection of hotels to choose from. You’ve won our confidence. We won’t hesitate to use your website again

    S.L. — Client from France

  • 10.00 out of 10

    Great experience, love the upgrades and extras.

    K.G. — Client from Australia

  • 9.71 out of 10

    I think the value for money is superb and will definitely book again through this service taking better and fuller advantage of the concierge service in future.

    M.N. — Client from United Kingdom

  • 8.71 out of 10

    All the details have been taken care of. There was constant communication and assurance that things are in order - I like it! It looks like the staff worked as a team to deliver the Experience. I am impressed that I could get prompt response even on weekends from Sharma and Cynthia in the absence of Vanesha.

    L.C.L. — Client from Singapore

  • 10.00 out of 10

    Wonderful experience. I felt that I was receiving the best value and appreciated as a customer.

    J.T. — Client from Australia

  • 8.86 out of 10

    The Service seems to be very good and I never had such a Support before. Our L GEM was very helpful and tried her best. I was surprised, that she was nealy 24 hrs. available if I had questions.

    C.F. — Client from Germany

  • 9.75 out of 10

    All our requests were taken care of and we were granted all the benefits listed.

    J.L.P. — Client from France

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