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Ms Rainy Chan

General Manager
The Peninsula Hong Kong, Hong Kong, Hong Kong SAR China

Background

Rainy Chan, General Manager of The Peninsula Hong Kong, has been with The Peninsula Hotels since September 1994, including senior management appointments at the company’s properties in Hong Kong, Chicago, New York and Bangkok.

Born and educated in Hong Kong, Chan began her career on the front desk at a major hotel in Hawaii in 1989, working her way up to Front Office Manager and dealing with operational challenges in the aftermath of the Gulf War.

In September 1994 she joined The Peninsula Hong Kong as Front Office Manager, implementing changes, improving service standards and adding warmth and friendliness to the traditional class and elegance associated with The Peninsula.

After a stint in charge of the rooms division, Ms Chan was transferred to the US where she spent five months in Chicago putting together the rooms division team for the new Peninsula Chicago and developing the hotel’s service standards. At The Peninsula New York where she held the position of Resident Manager, Ms Chan helped create the hotel group’s first Female Traveller programme.

In December 2001 she returned to The Peninsula Hong Kong as Resident Manager and was then promoted to Hotel Manager in August 2002. In this capacity she was responsible for the day-to-day operation of the hotel, together with The Peninsula Arcade’s 80 shops and 10 floors of office space owned and managed by the group.

She was then promoted to General Manager of The Peninsula Bangkok in August 2004. One highlight of her tenure at The Peninsula Bangkok was the addition of a luxurious Spa in early 2006, part of an upgrade which further enhanced and marked the hotel out as an oasis in the heart of the city.

Ms Chan returned to The Peninsula Hong Kong as General Manager in April 2007.

“The Peninsula Hotels’ commitment to the development of its employees is unparalled, and has affected me greatly. Having benefitted from this myself, I believe strongly in investing in our people.” says Rainy “You can buy the best hardware available and hire good people for your hotel, but it is how you make your good people “great” that is important. The staff is the soul of our hotels, and I believe investing in training is the best way forward to long-term success. We are committed to providing this, and are committed to them for the long term.”

She continues to develop and motivate her staff in Hong Kong “I love this industry as it’s a “people” industry. I enjoy dealing with people and make sure I get to know everyone, staff and guests - it is important they know who I am and feel comfortable to approach me.

We are in a position to create wonderful experiences, both for our guests and for our staff. Seeing the result of those efforts come to fruition and watching people walk away with a wonderful experience added to their lives is the part of my job that I enjoy the most !”